Job Description

Monitors compliance of food safety quality assurance (FSQA) programs, policies, procedures and practices; works proactively to minimize the chances of physical, chemical or biological contaminants introduced through the supply chain and/or at store level; keeps Management advised of food safety issues that may affect the Company; completes store visits and inspections to ensure compliance with regulations and Company policies and procedures


* Works with all food and foodservice related aspects of the Company's business on a daily basis to ensure internal and external FSQA procedures are enforced
* Completes store visits, as needed, for stores that have low Food Quality Inspection (FQI), Operational Excellence Inspection (OEI) or other type of low inspection scores; develops and implements action plans as needed to ensure compliance
* Manages product recalls and product hold notifications; makes recommendations to Management regarding suspension of suspected defected product(s) sales
* Collaborates with Training to develop and implement FSQA training plan(s)
* Reviews all foodservice/food/beverage contracts and ensures all contracts contain approved FSQA language; communicates proposed changes accordingly
* Reviews customer claims regarding FSQA issues; maintains internal database of all claims and resolves conflicts as they arise
* Completes new supplier certification audits and inspections of existing supplier's facilities and wholesalers as needed
* Serves as a proctor for ServSafe online exams as needed
* Works with field and maintenance to ensure all equipment related to food safety is a priority and repaired in a timely fashion
* Collaborates with suppliers and field on all product recalls and/or products placed on hold status
* Keeps abreast of FSQA topics and industry trends; attends shows, conferences and/or webinars as needed
* Completes new supplier certification audits according to Company guidelines
* Serves as point of contact for health departments and other local jurisdictions regarding FSQA matters; maintains database for health department inspections
* Initiates timely communication of critical events that need to be considered and/or addressed by Management
* Maintains knowledge of regulatory changes to FSQA and monitors changes to food packaging labeling laws
* Maintains and updates the allergen statements
* Completes departmental report, including newsletters, as needed
* Completes other duties, including special projects, as assigned by Management

Education Requirements:

* Bachelor's Degree in Marketing or other related field
* ServSafe certified and ServSafe proctor
* Internal/external auditor certified

Experience Requirements:

* Previous foodservice management experience preferred

Skill Requirements:

* Extensive knowledge and/or certification in Global Food Safety Initiative (GFSI)
* Demonstrated expertise with Word, Excel, and other MS Office suite applications
* Excellent communication skills and the ability to research and resolve issues
* Good analytical/compliance understanding
* Good understanding of intra-department functions and operations
* Ability to perform repeated bending, standing and reaching
* Ability to occasionally lift up to 40 pounds

Additional Requirements:

* Available to travel up to 75% of the time, which may include overnight stays
* Must have a valid Driver's License from the state in which the coordinator resides
* Must maintain automotive liability insurance during course of employment

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Application Instructions

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