Job: IT Technician, Retail Support

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Posted: 11/07/2017

Job Status: Full Time

Job Reference #: 5000257766306

Job Description

* Requires a strong technical understanding of Electronic Point of Sales (EPOS), computer skills and networking.
* Supports all aspects of Western Refining/Andeavor retail locations and associated departments; including but not limited to resolving issues between outside vendors and retail locations and occasionally departments within the company.
* Support of various peripheral equipment found in a retail environment configured by retail technicians.
* Strong communication skills both verbal and written and able to work both individually and as part of a team.
* Competence in converting technical knowledge to layman terms in order to effectively communicate with store personnel.
* Self-motivated individual capable of working with minimal direction in order to complete assigned tasks.
* Supports locations both remotely, over the phone and traveling to retail stores to correct hardware malfunctions and perform preventative maintenance.
* Willing to ensure to that all high priority issues are addressed and resolved within the required service level agreement of a 24/7 customer.
* Performs upgrades on existing software and hardware, and assists in the rollout of new software and hardware at retail locations.
* Minimum one week after hours on-call and one weekend a month on-call required.

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* Associate's Degree and/or a two year technical degree with 1-2 years related experience or equivalent combination of education and experience.
* Provides support to all retail locations and departments to include technical computer related problems, networking and peripheral communication issues reported by store managers and/or district managers. This includes fuel dispensers, computer hardware, EPOS hardware, networking hardware as well as the operating systems and back office PDI/RMS software. Requires working directly with store and Retail Accounting personnel in all levels. Travel required on an as needed basis. Monitoring store network connectivity and addressing outages. Will be subject to on-call scheduled and unscheduled events.
* Assists in projects, work, to include new locations by installing hardware and software on all equipment needed to create a complete store. Assist in software upgrades to EPOS equipment and back office PC's at over 260 retail locations. Travel required on an as needed basis.
* Performs other related duties as assigned or requested. Must have strong organizational skills in order to maintain equipment inventory, rotate stock and track mileage.
* Must be able to learn and complete certification on all Gilbarco EPOS equipment and peripheral equipment as needed.
* Will need to be able to quickly and effectively trouble shoot and correct all revenue generating issues in order to minimize impact to retail locations in a 24/7 environment.
* Minimum one week after hours on-call and one weekend a month on-call required.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Application Instructions

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