Job: Field Trainer Southern California

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Job Description

General Job Summary

Responsible for implementation and coordination of training programs for retail store employees. Conducts training classes, maintains record of training, monitors program effectiveness, and employee progress. Creates new training classes as business need requires. Travels throughout training area to conduct classes, with some overnight travel required.

Major Job Tasks

* Coordinates, facilitates, and continually improves core curriculum to train competent and successful Store Managers.
* Conducts Techniques of Alcohol Management classes and Alcohol Server Certification, Sexual Harassment, Customer Service, Safety, and Benefits orientation classes on an ongoing basis to ensure all new employees are informed of company policies and state laws.
* Assess areas of need for ongoing training, and develops new training curriculum to meet knowledge gaps for Store managers.
* Implements measurements for results of training programs and maintains records for all employees who have been trained in order to provide results data for management development programs.
* Coaches, counsels, and supports Store Managers in the training of store employees. Makes recommendations to Store Managers on methods for performance management.
* Conducts Store Manager Training curriculum for newly promoted or externally hired managers, making recommendations to District Managers for continued/additional training depending on SMT performance.

* Performs other related duties as assigned or requested.

Knowledge, Skills, and Abilities

* Knowledge of department practices and procedures.
* Knowledge of and skill in using computer software, such as MS Word and Excel.
* Oral communication skill to communicate with customers, co-workers, and business contacts in a courteous and professional manner. Ability to make presentations outside work group.
* Interpersonal communication skill to work effectively with others in order to coordinate activities and arrive at mutual decisions.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Ability to effectively present information and respond to questions from groups or managers, customers, and the general public.
* Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
* Ability to provide a high level of customer service by answering questions, providing accurate information, and responding to requests on a timely basis.
* Ability to provide support to other employees by being directly responsible for finding out what information, services, or support other employees need to do their job.
* Ability to plan and schedule activities over the course of several months, including regular review and coordination of activities required for implementation.
* Ability to work effectively with periodic supervisory guidance. General internal policies, guidelines, and procedures are utilized.
* Ability to maintain confidentiality.
* Must meet company insurability requirements.

Education and Experience:

High school diploma or general education degree (GED) and 1-2 years group training experience, or equivalent combination of education and experience.

Note: This position will be responsible for the San Diego area, South Los Angeles, and Orange County.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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