Job: Customer Service Rep I

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Job Description

Job Summary:

Receives, enters, validates, and confirms customer orders for fuel. Researches and resolves customer inquiries and confers with fuels sales representatives for any customer and or product questions. Provide exceptional customer service and satisfaction by demonstrating the established customer service standards. Monitor customer card portfolios by initiating, adding, deleting or modifying card/accounts. Produce and distribute customer cards to sales staff and directly to customers and establish internet access for on line invoice and transaction history.

Job Tasks:

* Receives and inputs orders into computer system. Completes all requests timely, accurately, courteously, and professionally. Provides service excellence at every contact point. Takes ownership of all calls, issues, and product orders from start to finish. Receives all communication regarding initiating, adding, deleting or modifying customer card portfolios. Produces and distributes customer cards to sales staff and directly to customers.
* Documents all information for customer's specific fuel needs and asks questions in order to obtain necessary data. Researches information using Product Data resources, consulting with a CSR II. Researches all inquiries to obtain facts to make fully informed solutions. Continuously seek ways to improve company, product, systems and application knowledge.
* Reviews customer card use history to identify cards not frequently used. Proactively contacts company sales representative or works directily with the customers to ensure card file is up to date. Upon credit approval, ensures that customer account documentation is complete and coordinates proper set up with the Tax department. Establishes individual customer internet access for online billing and transaction history.
* Performs other related duties as assigned or requested.


* General knowledge of accounting principles and practices.
* Knowledge of department practices and procedures.
* Proficiency in computer software, including MS Word, Excel, Access, PPT, Advent, Outlook, DM, PDS and client specific and computerized accounting systems.
* Skill in operating various office equipment, such as personal computer, calculator, facsimile, copy machine, document shredder, and scanners.
* Written communication skills to compose professional email communication, letters, memos, and basic reports.
* Ability to read and understand documents such as procedure manuals, reports, and correspondence.
* attention to detail and coordinate various activities simultaneously.
* Ability to work effectively with general supervisory guidance.
* Ability to maintain confidentiality


Education and Experience:

High school diploma or general education degree (GED) and 2-3 years related experience or equivalent combination of education and experience.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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